What rules apply when I book a cottage or flat?


General conditions for renting cottages and flats adopted by the Swedish Tourism Trade Association on 29 May 1990 following discussions with the National Board for Consumer Policies. If the landlord applies special conditions, these are printed in italics below

Who is responsible?

The responsible landlord is: Destination funasfjällen AB,
Rörosvägen 30, 840 95 Funäsdalen, Sweden

As landlords we are obliged to ensure that:

When does my booking become binding?

You and we are bound by the lease as soon as we have confirmed you booking and you have paid the application fee (or all the rent).

When and to whom shall I pay?

If you booked earlier than 40 days in advance the application fee is 1 000 SEK/week. The application fee should be paid within 10 days of the date on which we sent the confirmation to you. It will be deducted from the rent. The rest of the rent should be paid no later that 40 days before the agreed day of arrival. If you booked later than 40 days in advance, all the rent should be paid at the latest within 3 days, or immediately after confirm.

What happens if I don't pay on time?

If you don't pay the application fee on time, we have the right to cancel your booking. I you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.

What are the rules if I want to cancel?

You have to cancel in writing through us or through the place that took your booking. Cancellation is not valid if it takes place through another part or is sent to the cottage/flat. We are obliged to confirm your cancellation in writing.
If you cancel more that 40 days before agreed arrival, you do not need to pay more than a service charge of 1000 SEK.
If you cancel 40 days or later before agreed arrival, you will have to pay 100% of the rent . 24 hour or later before arriving 100 %.

What if something happens to me?

You can protect yourself against the cost of cancellation by purchasing cancellation insurance. It costs 350 SEK per cottage/flat and means that under certain circumstances you can cancel up to and including the day before agreed arrival against a cancellation fee of 350 SEK per cottage/flat
Cancellation insurance applies, under the following circumstances, of which you were not aware when you booked:
a) death, illness or accident of a serious nature, affecting you personally, your spouse, partner, family or travelling companion,
b) call-up to the armed forces or civil defence,
c) the occurrence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e.g. extensive fire or flood damage to your home.
You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The certificate should be sent to us as soon as possible, preferably within one week from the date of cancellation. The cost of cancellation protection is not reimbursed on cancellation.

What are my rights?

If we do not provide the cottage/flat in the promised condition or at the right time and cannot offer you another cottage/flat that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat.
Instead of cancelling the lease, you may demand reduction of the rent.
If you have any complaints they should be communicated written to the place that took your booking as soon as possible, preferably before 17.00 hrs day after arrival. Any defects which occur during your stay should be reported immediately, so that we have the opportunity to rectify them.
You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession. The fee for changing the reservation is 200 SEK.

What are my obligations?

You must take good care of the cottage/flat and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party.
You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking.
You must clean properly before you depart. I you fail to do so we will do the cleaning at your expense. All flats and cottages are self-catered which means towels, sheets and cleaning are not included in the cost.
Smoking is not allowed in any cottage or flat provided by Destination Funäsfjällen

War, natural disasters, strikes, etc.

You and we have the right to depart from the lease if the cottage/flat cannot be supplied owing to military operations, natural disasters, labour-market, conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you or we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you maid have had from the cottage/flat.

What happens if we don't agree?

Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we don´t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organisers and consumers. The address is; Box 523, 161 15 Vällingby, Sweden