General terms and conditions for cottage, apartment and rooms rental approved on 29th May 1990 by the Swedish Tourism Association (Föreningen SverigeTurism) in consultation with the Swedish National Board for Consumer Policies (Konsumentverket). Separate payment and cancellation policies apply for reservations of hotel accommodation and rooms. Special policies apply regarding reservation for group. If separate rental terms and conditions apply, these are printed in italics below.
The responsible landlord is:
Ölands Turistbyrå, Träffpunkt Öland 102, 386 33 Färjestaden.
Phone +46-(0)485 89 000, turistinfo@oland.se
You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent).
If you booked earlier than 60 days in advance the application fee is 20% of the rent. The application fee should be paid within 10 days of the date on which we sent the confirmation to you. The fee will be deducted from the rent. The rest of the rent should be paid no later than 60 days before the agreed day of arrival. On each invoice a booking/service fee á Euro 24 is added, which has to be paid together with the application fee. This cost is not reimbursed on cancellation. Reduced booking and service charge for Online bookings. If you booked later than 60 days in advance, all the rent should be paid within 10 days, but not later than three days before arrival. If you book close to arrival, please pay by credit card or internet. Please note: When you have made a reservation through Ölands Turistbyrå, you are obliged to pay the invoice to us, not to the hotel directly. If you booked a longer period than 30 days, you will not need to pay for the following 30-day period before the last bankday before the start of each subsequent 30-day period.
If you don´t pay the application fee on time, we have the right to cancel your booking. If you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.
You can cancel verbally or in writing through us or through the place that took your booking. Cancellation is not valid if it takes place through another party or is sent to the cottage/flat/room. We are obliged to confirm your cancellation in writing. If you cancel more than 40 days or later before agreed arrival, you do not need to pay more than a service charge of Euro 59. If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent. If you have already paid more than you are obliged to, under these circumstances, the difference will be reimbursed by the party to whom it was paid. If we manage to rent the cottage/flat/room to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of Euro 59/object.
You can protect yourself against the cost of cancellation by purchasing cancellation protection, which has to be paid together with the application fee. It costs Euro 37 per cottage /flat/room and means that under certain circumstances you can cancel up to and including the day before agreed arrival against a cancellation fee of Euro 25 per cottage/flat
The certificate must be sent to us as soon as possible, latest within one week from the date of cancellation. The costs of cancellation protection and application fee are not reimbursed on cancellation.
If we do not supply the cottage/flat/room in the promised condition or at the right time and cannot offer you another cottage/flat/room that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat/room. Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints they should first of all be communicated to the landlord and then, if necessary , to us as soon as possible, within 3 days from the day of arrival. Any defects which occur during your stay should be reported to the landlord or us immediately, so that we have the opportunity to rectify them. If you have not communicated the landlord/us during your stay you are in no right to claim any compensation. You are entitled to transfer your booking to another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so, you must inform us before the date of taking possession. The fee for changing the reservation is Euro 24.
You must take good care of the cottage/flat/room and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat/room for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat/room or in its grounds than you stated on booking. You must clean properly before you depart. (Please follow the instructions, which are available in your cottage/flat/room) If you fail to do so we will do the cleaning at your expense. The cottage owner/landlord is entitled to request a deposit upon your arrival. This will be repaid on your departure when the cottage has been inspected and the cleaning approved.
You and we have the right to depart from the lease if the cottage/flat/room cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat/room.
Tell us or the landlord about any complaints immediately. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 174, S-101 23 Stockholm, Sweden.
Accommodation is normally booked from Saturday to Saturday, from 15.00 hrs on the day of arrival to 12.00 hrs on the day of departure, unless otherwise stated. A confirmation of your booking will be sent to you. It should be read carefully in order to avoid misunderstandings.
All cottages and apartments and most of the chalet villages are equipped for self catering. You need to bring towels, sheets and consumer goods. Sheets are available for hire in some instances. You must accept that holiday accommodation will often differ from the standards you set in your own home. Furnishings may sometimes be somewhat old fashioned: wallpapers and carpets may not match your taste. The quality and comfort of beds may not always be what you are accustomed to. Note the number of persons are not allowed to be more than number of beds. Bunk beds and sofa-beds are common, and extra beds may be simple camp beds. Cutlery and crockery are not always of the same design. Water heaters can be of small capacity, which means that it may be necessary to allow an interval of time to elapse between showers. In country districts it is common for a cottage to have its own well, and the water may have an unfamiliar flavour or colour. This is not dangerous. This often depends on the weather. The water quality is checked and approved at all such cottages.
Bring cleaning material along in order to be able to do a proper cleaning before departure. If cleaning is not properly done, we will have to arrange cleaning at your expense. On arrival, you may be asked to deposit a sum of money to cover cleaning. This will be refunded on the day of departure when the cleaning has been checked and approved.
Garbage emptying is carried out only once every 2 weeks. Please, sort out as much as possible. Follow the instructions at your accommodation. Öland has 13 recycle-stations throughout the island, where you can deposit such as glass, paper, plastic etc. for free.
If you wish to bring a pet, this must be made clear at the time of booking. Pets are not accepted at some of the accommodation. Note that smoking is also forbidden in many places. The fact that pets and smoking are not allowed does not mean that the premises in question are suitable for persons suffering from allergies. When accommodation is required for allergic visitors, please consult our staff.
Summer is the insect season, and visitors to country places must be prepared to deal with flies, mosquitoes, earwigs and other creepy-crawlies.
Summer is an active time. Many people renovate their cottages, farmers get the hay in - which sometimes needs drying by means of fans, the road service mends roads and the neighbours may have parties. All these things may disturb the peace of the locality. All the distances shown in the catalogue are estimated when the accommodation is inspected, and are therefore approximate. By tradition, most of the houses on Öland are located near a more or less busy road.
You are welcome to make use of our fishing waters, fishing is free along the coast, with hand equipment.
Do you feel the prices are high, compare the price of your accommodation to a stay at a youth hostel for example, divide the price by the number of persons that can stay in the cottage and the number of nights you stay. For example 918 EURO for 1 week and 7 persons=131 EURO per person/night, and only share kitchen and bathroom with people you already know.
Your reservation must be paid before you arrive to Öland, if there is no other agreement with our staff. We are sending along a warrant, which makes it possible for you to use your credit card in order to pay the invoice. It is an easy way of paying. If you have reserved an accommodation and do not arrive and no cancellation is made by you, we have to charge you full price for the amount of days that we haven´t succeeded to find another guest.
A cancellation must always be followed up, make sure that you get a confirmation whether you have already paid or not.
OBS: When you have made a reservation through Ölands Turistbyrå you are obligated to pay the invoice to us, as well as notify us an eventual cancellation.
We wish you a really lovely holiday!
General terms and conditions for cottage, apartment and rooms rental approved on 29th May 1990 by the Swedish Tourism Association (Föreningen SverigeTurism) in consultation with the Swedish National Board for Consumer Policies (Konsumentverket). Separate payment and cancellation policies apply for reservations of hotel accommodation and rooms. Special policies apply regarding reservation for group. If separate rental terms and conditions apply, these are printed in italics below.
The responsible landlord is:
Ölands Turistbyrå, Träffpunkt Öland 102, 386 33 Färjestaden.
Phone +46-(0)485 89 000, turistinfo@oland.se
You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent).
If you booked earlier than 60 days in advance the application fee is 20% of the rent. The application fee should be paid within 10 days of the date on which we sent the confirmation to you. The fee will be deducted from the rent. The rest of the rent should be paid no later than 60 days before the agreed day of arrival. On each invoice a booking/service fee á Euro 24 is added, which has to be paid together with the application fee. This cost is not reimbursed on cancellation. Reduced booking and service charge for Online bookings. If you booked later than 60 days in advance, all the rent should be paid within 10 days, but not later than three days before arrival. If you book close to arrival, please pay by credit card or internet. Please note: When you have made a reservation through Ölands Turistbyrå, you are obliged to pay the invoice to us, not to the hotel directly. If you booked a longer period than 30 days, you will not need to pay for the following 30-day period before the last bankday before the start of each subsequent 30-day period.
If you don´t pay the application fee on time, we have the right to cancel your booking. If you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.
You can cancel verbally or in writing through us or through the place that took your booking. Cancellation is not valid if it takes place through another party or is sent to the cottage/flat/room. We are obliged to confirm your cancellation in writing.
If you cancel more than 40 days or later before agreed arrival, you do not need to pay more than a service charge of Euro 59.
If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent.
If you have already paid more than you are obliged to, under these circumstances, the difference will be reimbursed by the party to whom it was paid.
If we manage to rent the cottage/flat/room to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of Euro 59/object.
You can protect yourself against the cost of cancellation by purchasing cancellation protection, which has to be paid together with the application fee. It costs Euro 37 per cottage /flat/room and means that under certain circumstances you can cancel up to and including the day before agreed arrival against a cancellation fee of Euro 25 per cottage/flat
The certificate must be sent to us as soon as possible, latest within one week from the date of cancellation. The costs of cancellation protection and application fee are not reimbursed on cancellation.
If we do not supply the cottage/flat/room in the promised condition or at the right time and cannot offer you another cottage/flat/room that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat/room. Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints they should first of all be communicated to the landlord and then, if necessary , to us as soon as possible, within 3 days from the day of arrival. Any defects which occur during your stay should be reported to the landlord or us immediately, so that we have the opportunity to rectify them. If you have not communicated the landlord/us during your stay you are in no right to claim any compensation. You are entitled to transfer your booking to another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so, you must inform us before the date of taking possession. The fee for changing the reservation is Euro 24.
You must take good care of the cottage/flat/room and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat/room for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat/room or in its grounds than you stated on booking. You must clean properly before you depart. (Please follow the instructions, which are available in your cottage/flat/room) If you fail to do so we will do the cleaning at your expense. The cottage owner/landlord is entitled to request a deposit upon your arrival. This will be repaid on your departure when the cottage has been inspected and the cleaning approved.
You and we have the right to depart from the lease if the cottage/flat/room cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat/room.
Tell us or the landlord about any complaints immediately. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 174, S-101 23 Stockholm, Sweden.
Accommodation is normally booked from Saturday to Saturday, from 15.00 hrs on the day of arrival to 12.00 hrs on the day of departure, unless otherwise stated. A confirmation of your booking will be sent to you. It should be read carefully in order to avoid misunderstandings.
All cottages and apartments and most of the chalet villages are equipped for self catering. You need to bring towels, sheets and consumer goods. Sheets are available for hire in some instances. You must accept that holiday accommodation will often differ from the standards you set in your own home. Furnishings may sometimes be somewhat old fashioned: wallpapers and carpets may not match your taste. The quality and comfort of beds may not always be what you are accustomed to. Note the number of persons are not allowed to be more than number of beds. Bunk beds and sofa-beds are common, and extra beds may be simple camp beds. Cutlery and crockery are not always of the same design. Water heaters can be of small capacity, which means that it may be necessary to allow an interval of time to elapse between showers. In country districts it is common for a cottage to have its own well, and the water may have an unfamiliar flavour or colour. This is not dangerous. This often depends on the weather. The water quality is checked and approved at all such cottages.
Bring cleaning material along in order to be able to do a proper cleaning before departure. If cleaning is not properly done, we will have to arrange cleaning at your expense. On arrival, you may be asked to deposit a sum of money to cover cleaning. This will be refunded on the day of departure when the cleaning has been checked and approved.
Garbage emptying is carried out only once every 2 weeks. Please, sort out as much as possible. Follow the instructions at your accommodation. Öland has 13 recycle-stations throughout the island, where you can deposit such as glass, paper, plastic etc. for free.
If you wish to bring a pet, this must be made clear at the time of booking. Pets are not accepted at some of the accommodation. Note that smoking is also forbidden in many places. The fact that pets and smoking are not allowed does not mean that the premises in question are suitable for persons suffering from allergies. When accommodation is required for allergic visitors, please consult our staff.
Summer is the insect season, and visitors to country places must be prepared to deal with flies, mosquitoes, earwigs and other creepy-crawlies.
Summer is an active time. Many people renovate their cottages, farmers get the hay in - which sometimes needs drying by means of fans, the road service mends roads and the neighbours may have parties. All these things may disturb the peace of the locality. All the distances shown in the catalogue are estimated when the accommodation is inspected, and are therefore approximate. By tradition, most of the houses on Öland are located near a more or less busy road.
You are welcome to make use of our fishing waters, fishing is free along the coast, with hand equipment.
Do you feel the prices are high, compare the price of your accommodation to a stay at a youth hostel for example, divide the price by the number of persons that can stay in the cottage and the number of nights you stay. For example 918 EURO for 1 week and 7 persons=131 EURO per person/night, and only share kitchen and bathroom with people you already know.
Your reservation must be paid before you arrive to Öland, if there is no other agreement with our staff. We are sending along a warrant, which makes it possible for you to use your credit card in order to pay the invoice. It is an easy way of paying. If you have reserved an accommodation and do not arrive and no cancellation is made by you, we have to charge you full price for the amount of days that we haven´t succeeded to find another guest. A cancellation must always be followed up, make sure that you get aconfirmation whether you have already paid or not. OBS: When you have made a reservation through Ölands Turistbyrå you are obligated to pay the invoice to us, as well as notify us an eventual cancellation.
Agent:
Öland Turistbyrå, Träffpunkt Öland 102, 386 33 Färjestaden Schweden,
Tfn. nr: +46 485-89 000, turistinfo@oland.se
You and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the full rent.
The rent is payable at the latest 21 days before the agreed arrival date. If you book less than 21 days before arrival, the full rent is payable immediately by charge card, Internet or other agreement with the booking staff. In the event of non-arrival, i.e., the failure to cancel a booking made near the arrival, the full rent will be charged for the first unused night.
If you don’t pay the invoice/confirmation on time, we have the right to cancel your booking. If you miss your rental payment, it will be treated as a cancellation by you and the rules on cancellation apply.
You may cancel verbally or in writing to us or the place that took your booking (e.g. the travel agency). The cancellation is not valid if it is made to someone else or sent to the facility. We have a duty to confirm your cancellation in writing. Your cancellation is valid once you receive written confirmation of your cancellation from us. Cancellations must be made no later than 6 p.m. on the day before arrival, unless agreed otherwise. For cancellations made later than this, you will be charged for one night. This also applies to non-arrival. Cancellation costs you will find in: WHAT ARE THE CANCELLATION RULES?
If we do not offer you the room in the promised state or at the right time and are unable to offer you another room with only insignificant differences from the room you booked, then you have the right to cancel the rental agreement. We must then refund all the money you have paid to us and reimburse you for your proven and reasonable costs less a deduction for any use you may have had of the room. Instead of cancelling the rental agreement, you may ask us to reduce the rent. Any complaints should be forwarded in the first instance to the owner, and secondly to us, within 3 days of the arrival day. Errors that arise during your stay should be reported immediately to the owner or to us. We must be given the chance to put it right. If you fail to inform the owner/us during your stay, then you cannot demand compensation afterwards. You have the right to transfer your booking to another person and we must accept that person, unless we have special reasons to refuse. You must then inform us one day before the arrival day. We will debit Euro 25 to transfer a booking.
You must take care of the room and follow the regulations, directions and rules in force. You are responsible for any damage to the property and its fixtures and fittings resulting from carelessness by you or someone in your party.
You and we both have a right to cancel the rental agreement if we cannot offer you the room due to acts of war, natural disasters, labour market conflict, long breaks in water or energy supplies, fire or other similar, major event, which you or we could not foresee or influence. In this case, we are bound to repay you what you have paid as quickly as possible, making a deduction for any use you have made of the room.
Contact the owner/us directly with any complaints. Remember that your right to rectification decreases if you delay your complaints. (See What are my rights?) If we disagree, you can contact the Swedish National Board for Consumer Complaints, ARN [Allmänna Reklamationsnämnden]. It consists of an impartial chairman and a number of representatives for travel agencies and consumers. The consumer adviser in your municipality can help you. The address for ARN is: Box 174, S-101 23 Stockholm, Sweden.
Note: Special rules apply to group bookings. Cancellations must be made verbally or in writing to Ölands Turistbyrå or the place which took the booking (for example a travel agent). The cancellation is not valid if it is made with anybody else or is sent to the accommodation.
You can find the rules the property follows on one of the vouchers which come with the invoice.
Cost free cancellations must be done at least 10 days before arrival, unless agreed otherwise. If you cancel later you will be charged according to the cancellation costs below. This also applies to non-arrival.
10 – 2 days before arrival, everything apart from Euro 12/person will be refunded.
1 - 0 days before arrival, everything apart from the first night’s total hire will be refunded.
Bookings made on the same day as arrival but cancelled within 3 hours of the booking are not charged for.
If you have already paid more than you are due to pay, you will be refunded the difference from the agent that took your payment.
If we manage to rent out the room to someone else, we will repay you an amount corresponding to the rent from the new guest less a cancellation fee of Euro 12/person.
The hotel room is at your disposal from 15:00 on the day of arrival at the latest. On the day of departure you must leave by 12:00 at the latest. The room is reserved for arrival until 18:00. If you intend on coming later, you must inform us or the hotel beforehand in order not to risk the room being rented to another customer. It is customary in the trade for hotels to accept the cancellation of a hotel room. The following rules apply. Cancellation is to occur by 18:00 the day before arrival at the latest. If you fail to come and without having cancelled your reservation or cancel later than 18:00, you must pay for a day. If the hotel incurs costs because of your booking, you must pay for this. NOTE: Certain hotels have more strict conditions when cancelling. In this case, these apply on the condition that you have been informed of them when booking. If you have booked for a fixed period of time but depart before this time expires, you must pay the same compensation as with a late cancellation. You must also pay for a further day above and beyond the price for the time you have stayed at the hotel.
You must cancel your booking by 18:00 on the day before arrival at the latest. This applies to verbal as well as written bookings. If you do not arrive at all or do not cancel before 18:00 according to the above, the youth hostel will charge you for a night. This also applies to bookings made the same day. If the youth hostel has incurred costs in connection with your booking you must also pay for these. Exceptions can occur, but the warden will inform you of these in connection with the booking.
You must cancel your booking by 18:00 on the day before arrival at the latest unless agreed otherwise. If you cancel later you will be charged for a day. This also applies to non-arrival. If you have booked for certain period but depart before this time expires you must pay the same compensation as with a late cancellation. You are charged for a further day above and beyond the time you have stayed at the youth hostel,
What are the rules if I want to cancel? Applies to Dammgården and Kastanjegården, otherwise in accordance with Ölands Turistbyrås rules. You can cancel verbally or in writing to the place which accepted your booking. The cancellation is not counted if it is made with anyone else or is sent to the cottage/apartment.
Check that the above hotel’s cancellation rules are on the voucher which is enclosed with the invoice or contact us for more information.
We wish you a really lovely holiday!Postal address ÖLANDS TURISTBYRÅ, Trollhättevägen 4, 386 80 MÖRBYLÅNGA
Address STORGATAN 1, Borgholm Telephone 0485-89 000 Fax 0485-887 09
E-mail turistinfo@oland.se Webb www.olandsturism.se